Visit Our Other Parks

Booking and Refund policy

Booking Policy

Palm Cove Holiday Park, Cairns Holiday Park and Jindabyne Holiday Park.

Premium & High Season

  • Accommodation bookings of minimum seven nights taken up until one month prior to High/Premium Season commencing.
  • Site bookings of minimum seven nights from Christmas School Holidays until end of October.
  • Shorter bookings taken at park managers discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.
  • Site preference is NOT guaranteed.

Long Weekends & Special Events

  • Bookings of minimum three nights taken until one month prior to the long weekend or special event commencing.

All Other Periods

  • Accommodation bookings of minimum two nights with one night bookings taken on the day of arrival.

Management reserves the right to relocate or change the site number/accommodation number after booking.

 

All other Escape2 Holiday Parks

Christmas and Easter School Holidays

  • Accommodation bookings of minimum one week up until one month prior to school holidays. Shorter bookings taken at parks managers discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.
  • Site bookings of minimum two weeks until end of October for Christmas School Holidays, and one month prior to Easter School Holidays. Shorter bookings taken at park managers discretion after this time or earlier if the booking can be added to the beginning or end of an existing booking.

Long Weekends & Special Events

  • Accommodation bookings of minimum three nights taken until one month prior to the long weekend or special event.
  • Site bookings of minimum three nights taken until one month prior to the long weekend or special event.

All Other Periods

  • Accommodation booking of minimum two nights with one night bookings taken on the day of arrival.

Management reserves the right to relocate or change the site number/accommodation number after booking.

Payments/Deposits

Premium & High Season

  • First night (accommodation) and $100.00 (sites) at the time of booking.
  • Christmas balance is to be paid in full by 31 October.
  • Easter balance to be paid in full one month prior to arrival.

Mid Season

  • First night (accommodation) and $100 for sites, (or in full if the tariff is less than $100) at the time of booking with the balance to be paid 30 days prior to arrival.

Low Season

  • First nights’ accommodation and $50.00 (sites) at time of booking with balance on arrival. Where any bookings are made within 7 days of arrival, accommodation or sites, full payment is required at the time of booking.

Cairns Holiday Park Only

A security deposit of $150.00 for Lodging and Ensuite Studios is required on check-in at the park, unless otherwise stated. This deposit is payable by credit card only on arrival, or prior to arrival for guests checking in outside of reception hours. This covers any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning. Your deposit refund will be processed in full on the day of departure if no claims are to be made.

Refund Policy

Refunds of deposits and fees paid are available from Escape 2 Holiday Parks under the following circumstances:

Premium & High Season

  • Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are refundable, less a $30 administration fee.
  • Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid unless the site/accommodation can be rebooked.

Mid Season

  • Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are refundable, less a $30 administration fee.
  • Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid.

Low Season

  • Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are refundable, less a $30 administration fee.
  • Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.

Where any bookings are made within 7 days of arrival, accommodation or sites, full payment is required at the time of booking.

Please Note

Where a deposit or prepayment is to be refunded, an administration fee is to be charged. Alternatively, the total refund amount maybe transferred to a future booking (to be used within 12 months) and no administration fee will apply.

Online Reservations

All online reservations require payment in full at the time of booking. Should guests prefer to only pay an initial deposit (subject to the conditions above) they will need to call the reservations staff to confirm their reservation. Some rates and specials displayed online may not be bookable over the phone or may require payment in full regardless of booking method. Remember to check the conditions of all specials advertised online before confirming a reservation or contact our friendly reservation staff for further information.